We are committed to continuously improving the quality of our services. For that reason, we would like to inform that we are developing a programme which aims to optimize our after-sales service care.
We have three ways to submit a request for technical assistance:
1- Send us an e-mail to posvenda@hannaik.com
2- Contact us through one of the following contacts:
Phone: (+351) 234 916 210
Mobile Phone: (+351) 915 155 900
3- Fill the contact form available at www.hannaik.com
In order to provide prompt after-sales service, your request must be accompanied by the following information:
– General data (Company, location, VAT number, etc);
– Type of equipment with pictures (if applicable);
– Serial Number of the equipment;
– A brief description of the problem;
– Maintenance contract reference (if applicable).
Either by e-mail or by phone, you will always receive from us information about the maximum waiting time until the resolution of the incident you addressed.
